Customer Administration I

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Customer Administration I.

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AVID Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world

Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.

JOB SUMMARY Avid Webstore (Online) Support is responsible for helping customers worldwide with questions on Avid products and promos, assist with any concerns as it relates to billing, placement of orders and processing of returns and refunds on any of the products sold on the online store.

Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post-production, and broadcast news.

Working in association with our Licensing, Registration and Entitlements (LRE) Team, this individual will be responsible for ensuring consistency of support standards throughout our swimlanes’ customer base.

The Avid Webstore support specialist will be reporting to Team Leader I in the Global Customer Care team.

Responsabilidades

AND DUTIES Providing support to our customers from all around the world by acting as a liaison of sorts (may provide product information, resolve any emerging problems with purchase and post-purchase transactions.) Identifying customer needs and helping customers complete their purchase on the online store Assist with customer concerns on billing and credit card transactions Assist with customer requests on Cancellation, Returns & Refunds transactions Assist with creation of knowledge-based content for Online Support Answer questions about products, warranties, or terms of sale as needed Ensure customer sati...