Nooxit provides virtual AI workers for the entire source-to-pay process.
As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting.
This enables a reduction in process costs of up to 95%.
The AI workers operate directly within the company's existing systems.
As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers post-rollout, ensuring they get maximum value from Nooxit's AI workers and experience seamless day-to-day support.
Tasks Customer Adoption & Support: Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
Customer Health Monitoring: Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
Feedback Loop to Product: Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
Stakeholder Management: Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.
Domain Familiarity: Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage as our customers operate in complex enterprise environments.
Communication: Excellent interpersonal and written communication.
Language & Location: Must be based in or willing to relocate to Berlin.
Fluency in both English and German is required to work closely with our DACH customer base.