Service Engineer – Multimodality

Job Title Remote Service Engineer - Multimodality.

Descripción del Puesto

Remote Service Engineer - Multimodality We have an opportunity for a Remote Service Engineer to join our ASEAN team specialising in Hospital Patient Monitoring and Imaging Systems, reporting to the Remote Service Team Leader

This position is focused on delivering advanced technical service support to our customers, creating experience without equal every day.

As a Remote Service Engineer, you will thrive in engaging in interactions with customers to provide information in response to first line technical support with inquiries.

Acerca de

products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right and End-to-End approach

You will work collaboratively with Technical Support, Technology, Service and Commercial teams to remove barriers and facilitate an exceptional and consistent experience to our customers.

Responsabilidades

will be: Deliver first-line remote technical support for Hospital Patient Monitoring (HPM) systems, performing remote diagnosis and issue resolution to maximize uptime and customer satisfaction

• Manage end-to-end service cases, including call handling, case creation, documentation, contract entitlement validation, and quotation preparation.

Proactively monitor connected systems to detect issues early and support zero-downtime objectives.

Escalate complex technical issues with clear diagnostics and provided effective technical handover and remote support to field engineers.

Coordinate onsite service visits, including scheduling, parts identification, ordering, and logistics to improve first-time fix rates.

• Ensure all service activities complied with regulatory and quality.

Requisitos

while maintainingclear, proactive communication with customers and internal stakeholders

Participate in advanced training programs and continuous learning opportunities to deepen technical knowledge and enhance the ability to tro.